Frequently Asked Questions
  1. What do I need to install the DeskSite software?
    • Windows 2000/XP/Vista
    • 750mhz processor & 256MB Ram (Suggested minimum)
    • Windows DPI settings set to 96dpi. (Normally the default setting). Change your setting: (XP) (Vista)
    • Windows Media Player 9 or higher (Get it) (Included with Vista)
    • The following software will be automatically installed on Windows 2000/XP if it is NOT already present. NOTE: The required software is already preinstalled with Windows Vista:
  2. To install any DeskSite Product on Windows 2000/XP/Vista, your user account type must be set to Administrator.
    • Single user accounts on most Windows Home editions (XP/Vista) are set to “Administrator” by default.
  3. When will I receive my first piece of content?
    • Usually within a few minutes, depending upon your connection speed.
  4. If I have firewall software installed on my system will DeskSite products still receive content?
    • Yes, as long as you have granted Internet access to DeskSite software which will be listed as "DeskSiteCMA.exe" in your firewall product. Refer to your firewall’s software manual or help file for specific instructions on how to do this.
  5. I recently installed the DeskSite software and I have not received any content for a long period of time, what should I do?
    • How soon you receive content is based upon the speed of your Internet connection, as well as how long you remain connected.
    • Check your computer’s firewall settings and make sure you have completed step 4 above relating to firewall permission settings
  6. Is there a limit to the number of computers on which I can install a particular DeskSite program?
    • No.
  7. Can I install more than one DeskSite product on the same computer?
    • Yes, you can install multiple DeskSite products on the same computer.
  8. Can I surf the Internet using a DeskSite product as my Internet browser?
    • Yes.
  9. Why do I get the notification "This page cannot be displayed" when I click on certain links?
    • Most of the content contained within a given DeskSite program is instantly available, even when you're offline. However, you can also link to content on the web which will be displayed inside your DeskSite product. You receive this notification when you have clicked on a hyperlink (within a DeskSite program) and your computer is not connected to the Internet (i.e., in order to view web-based content you must be online).
  10. How often will my DeskSite program download new content?
    • This depends on which DeskSite product you have installed. Some DeskSite products receive new content several times per day, while others maybe only once or twice per week.
  11. Does my DeskSite program need to be open to receive new content?
    • No. You can close the DeskSite program at any time and you will still receive content. Content is downloaded in the background while you're online but not actively using your Internet connection. This ensures you always have 100% of your bandwidth when you need it! You will be notified by an audio/visual alert whenever new content arrives.
  12. What type of content will I receive?
    • Content depends upon which DeskSite product you have installed. Please visit this product's download page for a brief overview of the available content.
  13. How do I know when new content has arrived?
    • An audio alert will play and the word "NEW" will appear across the DeskSite icon on your desktop.
  14. Will DeskSite products fill up my hard drive?
    • No. All content is intelligently managed on your hard drive. Old content will periodically be deleted and replaced with new content automatically, unless you specify otherwise.
    • You may also manually delete any content you no longer wish to keep.
  15. Will DeskSite software slow down my computer or Internet connection?
    • No. DeskSite software automatically and instantly defers to user-originated activity. In other words, the product will not interfere with or slow down any of your activity at any time. Content is downloaded to your computer ONLY when you're online but not actively using your Internet connection, thereby freeing your connection whenever you need it.
  16. Can I send a DeskSite product to my friends?
    • The "Send-to-a-Friend" functionality is coming soon. In the meantime, you can simply direct your friends to the website download page relating to the particular DeskSite product you would like them to have.
  17. What type of content will I receive?
    • Content depends upon which DeskSite product you have installed. Please visit this product's download page for a brief overview of the available content.
  18. If your question does not appear on this list, please submit it by emailing us. The email address can be found by clicking HELP on your DeskSite software product and selecting "Support".

If you are having a problem with an installation or download, please email the DeskSite Support Team directly at Support@DeskSiteSupport.com